📫 Life can be 'Mighty Good' – Weekend Words #020

See two new quotes from this past week’s Book Spotlights, then vote for which book you liked best.

“They may seem mighty cruel and unfair, but that’s how life is part of the time.

But that isn’t the only way life is. A part of the time, it’s mighty good. And a man can’t afford to waste all the good part, worrying about the bad parts. That makes it all bad.”

— Fred Gipson, Old Yeller

Read Tuesday’s Book Spotlight

Horst Schulze, cofounder and past president of The Ritz-Carlton Hotel Company, shares the origin of the Motto: 

“I started in the hotel business when I was 14 years old as a busboy. When my mother took me to the hotel to work for the first time, she said, ’We could never go to this hotel. This is only for important people. For important, fine people. So you’re lucky. Behave yourself. Wash your hands.’ She was a typical mother. I went to the hotel and the general manager talked to my mother and me for 15 minutes and told us we could never be like the guests who came to his hotel. ’So don’t ever get jealous. This is for Ladies and Gentlemen—very important people.’

By the time I started working in the restaurant, I knew the guests were very important. But a few months later I realized that the maître d’ I watched every day was just as important because every guest was proud when he talked to them. Why? Because he was a first-class professional. He was somebody special—because of the excellence he created for the guests.

So when I went to hotel school about a year and a half later, the teacher asked me to write a story describing what I felt about the business. And I wrote about the maître d’ at my hotel. I titled it, ’Ladies and Gentlemen Serving Ladies and Gentlemen.’ I wrote we could be excellent like he was… absolute excellence. When you walked into a room, you knew he was there. In any moment all of us who serve can be Ladies and Gentlemen, just like the guests. I think it’s a powerful thing that shouldn’t be missed by the wonderful people in this industry. They should understand that.”

— an excerpt from Joseph Michelli’s book, The New Gold Standard

Read Thursday’s Book Spotlight

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